FAQs : Frequently Asked Questions - Giulia's Gardens at your service

Shipping is free for orders of 69 euros or more throughout Italy. For lower-value orders, the cost starts at 5.45 euros and is calculated based on the order total, not weight; it is always shown in the cart before payment. Different rates apply to smaller islands, remote areas, and international shipments, and are always displayed at checkout.

We prepare orders within 24 hours. Shipments leave from Monday to Wednesday to avoid weekend delays. Delivery takes 1–3 business days from dispatch. For pots, delivery takes 5–7 business days. Personalized wedding favors may be ready in 4–5 business days because we produce them in-house.

Yes, we ship throughout Europe and to many non-EU countries. Rates and delivery times vary by destination and are always shown during checkout.

We use a patented packaging system developed in-house for transporting live plants. Each specimen is protected with shock-absorbing materials, internal supports, and breathable wrapping that preserve the integrity of the plant and pot.

Yes. As soon as your order is handed over to the courier, you will receive an automatic email with the tracking number and a link to monitor the shipment.

Yes, you can choose free pickup at our location in Ruvo di Puglia (BA). We will contact you when your order is ready.

Credit and debit cards (Visa, Mastercard, American Express), PayPal, advance bank transfer, cash on delivery, and Klarna. All can be selected during checkout.

Yes. The site uses 256-bit SSL encryption, and all card payments are processed through PCI DSS-certified gateways. Your card details are never stored on our servers.

Yes, with Klarna you can split the payment into 3 interest-free installments. The option is available at checkout for eligible orders.

For cards and PayPal, payment is charged when the order is confirmed. For bank transfers, the order is processed after payment is received. For cash on delivery, payment is made upon delivery.

Yes, upon request. Enter your billing details with your VAT number and SDI/PEC code during checkout, or write to amministrazione@igiardinidigiulia.live.

It depends on the type of product.

Pots, ceramics, preserved greenery, and home décor: yes. You have the right to withdraw within 14 days of receipt, as provided for by the Consumer Code (Legislative Decree 206/2005). The product must be returned intact, unused, and in its original packaging.

Live plants: no. They are goods that risk deteriorating quickly, and the law expressly excludes them from the right of withdrawal (Art. 59, paragraph 1, letter d). A plant sent back travels closed and in the dark for days and almost always arrives compromised.

This does not leave you without protection: if a plant arrives damaged or differs from the one ordered, you are entitled to a replacement or refund. Contact us before sending anything back (+39 080 908 0109 or info@igiardinidigiulia.live). Details are available on the Withdrawing from the contract page.

Contact customer support by email (info@igiardinidigiulia.live) or phone (+39 080 908 0109), providing your order number and reason. Always contact us before shipping. For live plants, a few photos are often sufficient. The refund is issued within 14 days of receiving the return. See also the returns and refunds policy.

Contact us within 24 hours of receipt by sending photos of the product and packaging to info@igiardinidigiulia.live. We will arrange a replacement or refund. Do not return live plants on your own initiative: the return journey will damage them and is not necessary to obtain a refund.

No, the law provides for exceptions. The right of withdrawal does not apply to: live plants and cut flowers (Article 59, paragraph 1, letter d); made-to-measure or personalized products requested by you, such as engraved favors and custom-designed plant paintings (Article 59, paragraph 1, letter c).

The right of withdrawal remains available for pots, ceramics, catalog stabilized greenery, and home accessories. And the statutory conformity warranty remains valid for all products.

Every plant we ship comes with a care guide containing instructions on light, watering, temperature, and fertilization. Instructions vary depending on the species.

It depends on the species, season, temperature, and humidity. As a general rule, make sure the soil is dry on the surface before watering. Precise instructions are provided in the care guide included with every order.

Yellow leaves may indicate overwatering or underwatering, inadequate light, transport stress, or a nutritional deficiency. Check the environmental conditions and compare them with the care guide. If the problem persists, contact us with a photo.

All plants are shipped in perfect condition. If you encounter any issues upon receipt, contact us within 24 hours with photographic documentation. For subsequent care, we offer free assistance by email and phone.

It consists of real plants and mosses that undergo a natural stabilization process replacing the sap with a glycerin-based solution, preserving their natural appearance for years without watering, sunlight, or pruning.

Yes, 100%. They are authentic plants and mosses preserved to maintain their appearance over time. They are not artificial or synthetic materials.

Practically none. It does not require water, sunlight, or pruning. Direct exposure to intense sunlight and environments with humidity above 80% should be avoided. For cleaning, simply use a gentle stream of air.

Indoors, away from direct light and excessive humidity, it generally maintains its appearance for 5 to 10 years or more.

Yes. We have an online configurator that allows you to design the artwork by choosing the dimensions, type of moss, and composition, with the price calculated automatically. Access it from the dedicated page.

Yes, we create green walls for homes, offices, restaurants, hotels, and commercial spaces. For large-scale projects, contact us for a personalized quote.

Yes, we specialize in personalized green favors for weddings, christenings, first communions, confirmations, and any event. Each favor is made in our in-house workshop.

There is no minimum order. You can order any quantity, even just a few pieces. Contact us with your event details and we will prepare a no-obligation quote.

Much less time than you might think. We produce everything in-house—plants, ceramics, graphics, and packaging—so personalized favors can be ready in 4-5 business days. We also handle events with tight deadlines. For very large orders, it is best to contact us a few weeks in advance.

Yes, upon request we can prepare samples of the selected favors. You can also visit our premises in Ruvo di Puglia by appointment.

Yes, we have a dedicated B2B channel for florists, garden centers, furniture stores, architects, interior designers, and professionals. Dedicated commercial terms, reserved price lists, and personalized support.

You need a VAT number, an activity in the floriculture, furniture, or related sectors, and a minimum order of 400 euros. This minimum applies exclusively to the B2B channel: there is no minimum order for private customers on the website. Request access at b2bgiulia.it.

Yes, we create personalized green corporate gifts with your logo and brand colors. Solutions for every budget and occasion: corporate events, Christmas gifts, and welcome kits.

Yes, we supply and provide consulting for green interior design in offices, showrooms, restaurants, hotels, and commercial spaces, including preserved greenery walls and custom display corners.

Phone +39 080 908 0109, WhatsApp +39 349 709 1929, email info@igiardinidigiulia.live, or the contact form. A dedicated line +39 080 908 0112 is available for retailers and B2B inquiries. We reply to emails within 24 business hours.

Our headquarters and greenhouses are located at Via dei Fiori 3, 70037 Ruvo di Puglia (BA), Italy. You can reach us via the SS96 and SS98.

Yes, by appointment. Contact us to arrange a date and time: we will be delighted to show you the greenhouses and the workshop where ceramics, arrangements, and party favors are created.

From Monday to Friday, 08:30–17:00 and Saturday, 08:30–12:00. For urgent queries about ongoing orders, WhatsApp is usually the fastest channel.