FAQs : Frequently Asked Questions - I Giardini di Giulia at your service

Shipping starts at 5.45 euros for orders up to and including 69 euros and is free for orders over 69 euros throughout Italy. The cost for custom-made items and bulky shipments is calculated on a case-by-case basis. The cost is always shown in your cart before you pay. Different rates apply to smaller islands, remote areas, and international shipments; these are always shown at checkout.

Orders received by 10:00 a.m., Monday through Friday, are shipped the same day; orders received after 10:00 a.m. are shipped the next business day, while orders received on Saturday or Sunday are shipped on Monday. Delivery takes 24-48 hours from dispatch; delivery to islands and remote areas may take longer. For pots, delivery takes 5-7 business days. For personalized party favors, the processing times listed on the product page apply.

Yes, we ship throughout Europe and to many non-EU countries. Rates and delivery times vary by destination and are always shown during checkout.

We use a patented packaging system, developed in-house for shipping live plants. Each plant is protected with shock-absorbing materials, internal supports, and breathable wrapping that preserve the integrity of the plant and its pot.

Yes. As soon as your order is handed over to the courier, you'll receive an automatic email with the tracking number and a link to track your shipment.

Yes, you can choose free pickup at our location in Ruvo di Puglia (BA). We'll contact you when your order is ready.

We don't include receipts, invoices, or prices in any package, with or without gift wrapping: order confirmation is sent only by email to the person who placed the order.

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Satispay, bank transfer in advance, and Klarna. All options can be selected at checkout.

Yes. The site uses 256-bit SSL encryption, and all card payments are processed through PCI DSS-certified gateways. Your card details are never stored on our servers.

Yes, with Klarna you can split the payment into 3 interest-free installments. This option is available at checkout for eligible orders.

For cards and PayPal, payment is charged when the order is confirmed. For bank transfers, the order is processed once payment has been received.

Yes, upon request. Enter your billing details, including your VAT number and SDI/PEC code, during checkout, or write to amministrazione@igiardinidigiulia.live.

It depends on the type of product.

Planters, ceramics, preserved greenery, and home accessories: yes. You have the right to withdraw within 14 days of receipt, as provided for by the Consumer Code (Legislative Decree 206/2005). The product must be returned intact, unused, and in its original packaging.

Live plants: no. They are goods that risk deteriorating quickly, and the law expressly excludes them from the right of withdrawal (Art. 59, paragraph 1, letter d). A plant sent back travels sealed in darkness for days and almost always arrives damaged.

This doesn't leave you without protection: if a plant arrives damaged or is different from the one you ordered, you're entitled to a replacement or refund. Contact us before returning anything (+39 080 908 0109 or info@igiardinidigiulia.live). Find details on the Withdrawing from the contract page.

Contact customer support by email (info@igiardinidigiulia.live) or phone (+39 080 908 0109), providing your order number and the reason. Always contact us before shipping anything. For live plants, a few photos are often enough. Refunds are issued within 14 days of receiving the return. See also our returns and refunds policy.

Arrival guarantee: if your plant arrives damaged, send us a photo and we’ll always find a solution. Send photos of the product and packaging to info@igiardinidigiulia.live. Do not return live plants on your own initiative: the return journey will damage them.

No, the law provides for exceptions. The right of withdrawal does not apply to: live plants and cut flowers (Art. 59, paragraph 1, letter d); made-to-measure or personalized products made at your request, such as engraved wedding favors and custom-designed botanical pictures (Art. 59, paragraph 1, letter c).

The right of withdrawal still applies in full to pots, ceramics, preserved greenery from our catalog, and home accessories. And the legal guarantee of conformity remains valid for all products.

Every plant we ship comes with a care guide with instructions on light, watering, temperature, and fertilizing. Instructions vary by species.

It depends on the species, season, temperature, and humidity. As a general rule, check that the soil surface is dry before watering. You’ll find specific instructions in the care guide included with every order.

Yellow leaves can indicate overwatering or underwatering, inadequate light, shipping stress, or nutrient deficiency. Check the growing conditions and compare them with the care guide. If the problem persists, contact us with a photo.

Yes, with our arrival guarantee: if your plant arrives damaged, send us a photo and we’ll always find a solution. For ongoing care, we offer free support by email and phone.

It is made from real plants and mosses that undergo a natural preservation process, replacing the sap with a glycerin-based solution and preserving their natural appearance for years without watering, sunlight, or pruning.

Yes, 100%. They are real plants and mosses that have been preserved to maintain their appearance over time. They are not artificial or synthetic materials.

Virtually none. It doesn't need water, sunlight, or pruning. Avoid direct exposure to intense sunlight and environments with humidity above 80%. To clean it, just use a gentle stream of air.

Indoors, away from direct light and excessive humidity, it generally keeps its appearance for 5 to 10 years or longer.

Yes. We have an online configurator that lets you design your wall art by choosing its dimensions, moss type, and composition, with the price calculated automatically. Visit the dedicated page.

Yes, we create plant walls for homes, offices, restaurants, hotels, and commercial spaces. For large-scale projects, contact us for a customized quote.

Yes, we specialize in customized green favors for weddings, baptisms, first communions, confirmations, and any event. Each favor is made in our in-house workshop.

There is no minimum order, except for favors with terrariums, which ship with orders of at least €300. You can order any quantity, even just a few pieces. Contact us with your event details and we'll prepare a no-obligation quote.

Much less than you might think. We produce everything in-house - plants, ceramics, graphics, and packaging - and custom favors are subject to the production times listed on the product page. We also handle events on short notice. For very large orders, it's best to contact us a few weeks in advance.

Yes, we can prepare samples of selected favors on request. You can also visit our location in Ruvo di Puglia by appointment.

Yes, we have a dedicated B2B channel for florists, garden centers, furniture stores, architects, interior designers, and other professionals. Dedicated commercial terms, exclusive price lists, and personalized support.

You need a VAT number, a business in the floristry, interior design, or related sector, and a minimum order of 400 euros. This minimum applies exclusively to the B2B channel: private customers shopping on the website have no minimum order, except for terrariums, which ship with orders of at least €300. Apply for access at b2bgiulia.it.

Yes, we create personalized green corporate gifts featuring your company logo and colors. Solutions for every budget and occasion: corporate events, holiday gifts, and welcome kits.

Yes, we provide plants and consulting for green installations in offices, showrooms, restaurants, hotels, and commercial spaces, including preserved greenery walls and custom display areas.

Phone +39 080 908 0109, WhatsApp +39 349 709 1929, email info@igiardinidigiulia.live, or use the contact form. Retailers and B2B inquiries can use our dedicated line at +39 080 908 0112. We respond to emails quickly.

Our headquarters and greenhouses are located at Via dei Fiori 3, 70037 Ruvo di Puglia (BA), Italy. You can reach us from the SS96 and SS98.

Yes, by appointment. Contact us to arrange a date and time: we'd be happy to show you the greenhouses and workshop where our ceramics, arrangements, and gift favors are made.

From Monday to Friday, 08:30-17:00 and Saturday, 08:30-12:00. For urgent questions about ongoing orders, WhatsApp is usually the fastest channel.