Shipping Information
Reliable service and care with every delivery: find out how we handle your shipments to ensure products always arrive fresh and in perfect condition.
Order processing times
Plants
- Order processing: the same day for orders placed by 10:00 AM, Monday to Friday
- Shipping and delivery: in 24-48 hours from carrier pickup
Indoor/Outdoor Decorative Pots
- Order preparation: 3-4 business days
- Shipping and delivery: in 24-48 hours from carrier pickup
Note: Orders ship Monday through Thursday. Orders placed on Friday or later will be processed the following Monday to ensure that plants are not left in carrier warehouses over the weekend.
Mixed orders (plants + pots)
Orders containing both plants and indoor/outdoor decorative pots are handled by separate warehouses.
- Processing and shipping times for plants (shipped the same day for orders placed by 10:00 AM + delivery in 24-48 hours) remain unchanged.
- The pots will be handled and shipped separately according to the estimated times: 3-4 business days for processing + delivery in 24-48 hours.
You will receive two shipments and two separate tracking codes, one for the plants and one for the pots.
Shipping information
Carriers used
We ship with fast, reliable express carriers to ensure products arrive fresh and intact.
Shipping costs
Shipping costs are shown during checkout and may vary depending on weight, volume, and destination.
Order tracking
After your order ships, you'll receive an email with a link to track it. You can also request an order status update directly in chat by providing the tracking number and email address.
Shipping complaints
In case of delays or problems, contact customer support. You'll need to provide your order number and email address so they can look into it promptly.
Frequently Asked Questions About Shipping
Where is my order?
You can track your order using the link you received by email after it shipped. Alternatively, provide the tracking number and your email address in chat for assistance and the latest updates.
I haven't received my order. What should I do?
Check the shipping status using the tracking link. If delivery is delayed, check whether your order contains plants (shipped the same day if ordered by 10:00 AM, Monday to Friday) or indoor/outdoor decorative pots (shipped after 3-4 business days). For a precise update, provide the tracking number and the email address used for the order in chat.
Why hasn’t my order arrived yet?
Delivery time depends on the type of product you ordered:
- Plants: orders placed by 10:00 ship the same day Monday through Friday, with delivery within 24-48 hours.
- Indoor/outdoor decorative pots: preparation takes 3-4 business days, followed by delivery within 24-48 hours of shipping.
- Mixed orders: plants and pots may arrive at different times.
For the latest details, contact support and provide the tracking number and the email address you used for the order.
Why hasn’t my order shipped yet?
Check the type of product you ordered:
- If you ordered plants, they ship the same day if ordered by 10:00 Monday through Friday (orders placed after 10:00 ship the next business day; orders placed on Saturday or Sunday ship on Monday).
- Indoor/outdoor decorative pots require 3-4 business days of preparation before shipping.
- Mixed orders: plants and pots are handled separately and have different timelines because they ship from different warehouses.
If you have any questions, provide the tracking number and the email address used for the order in chat so we can check the details.
Can I change or cancel my order after completing it?
If your order hasn’t been processed yet, you can request a change or cancellation by promptly contacting customer service with your order number and email address. Once the order is being shipped, it can no longer be changed or canceled.
I placed an order on Friday. When will it be shipped?
Orders received from Friday onward will be processed starting the following Monday to avoid extended stops at courier warehouses over the weekend.
Why did I receive two separate shipments?
If you ordered both plants and indoor/outdoor decorative pots, you’ll receive two separate shipments (one for each product type). Each shipment will have its own tracking code because the products are handled by different warehouses.
Can I track pots and plants separately?
Yes, for mixed orders, you’ll receive two tracking links (one for the plants and one for the pots). You can request the status of each shipment in chat by providing the tracking number and your email address.
What happens during holidays or extraordinary events?
Shipping and delivery times may vary during holiday periods. Specific updates will be posted on the homepage and sent by email, or you can request them via chat.
More information
For specific questions about shipping, delivery issues, or special requests, contact customer service via chat, email, or phone. We recommend having your order or tracking number and the email address used for the purchase handy.
Customer service responds quickly.