Terms and Conditions of Sale

Terms and Conditions of Sale

Transparency, clarity, and personal attention. We want your shopping experience to be smooth and secure, from your first click to delivery to your home.

These Terms and Conditions govern the offer and sale of products through the website igiardinidigiulia.live. Please read them carefully before making a purchase. By placing an order, you fully accept the conditions described here, drawn up in accordance with the Consumer Code (Legislative Decree 206/2005), Legislative Decree 70/2003 on e-commerce, and EU Directive 2011/83/EU.

1. Subject of the Contract

The contract concerns the distance sale of physical products belonging to the following categories:

• Live plants: houseplants, bonsai, tillandsia, rare plants, kokedama, hydroponics.
• Preserved greenery: moss art and arrangements.
• Terrariums and Kits: glass ecosystems and DIY kits.
• Accessories: pots, plant care tools, and home decor.
• Events and Business: green party favors (standard and customized) and corporate gifts.

The images and descriptions on the website are as accurate as possible. However, since many of our products are natural and living, every plant is unique: slight variations in shape, color, or size compared to the photos are entirely normal and attest to the product's authenticity.

2. Purchasing Procedure and Conclusion of the Contract

Shopping on our website is simple and secure:

1. Add the products you want to your cart.
2. Go to the checkout page, where you can review your order summary, including shipping costs.
3. Enter your billing and shipping details.
4. Choose your payment method and confirm your order.

The sales contract is considered concluded when you receive an order confirmation email from us containing a summary of your purchases, the order number, and shipping details. We reserve the right not to accept orders if products are unavailable or for other legitimate reasons, in which case we will immediately refund any amount already paid.

3. Prices and Payment Methods

All prices shown on the site are in euros (€) and are inclusive of VAT and any other applicable taxes. Shipping costs are not included in the product price, but are calculated and clearly displayed in the cart before you complete your order.

To ensure maximum security and convenience, we offer several payment methods that are traceable and protected by advanced encryption systems:

• Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, Union Pay.
• Digital payment systems: PayPal, Satispay, Apple Pay, Google Pay, Bancontact, iDEAL Wero.
• Pay in installments: via Klarna or PayPal (subject to approval by the service provider).

4. Shipping and Delivery

We know how important it is for you to receive your plants in perfect condition. That's why we entrust our shipments to selected express couriers and use custom-designed packaging to protect every product during transit.

• Processing times: Orders received by 10:00, Monday through Friday, are handed over to the courier the same day; orders received after 10:00 are dispatched on the next business day, while Saturday and Sunday orders are dispatched on Monday (excluding personalized items, for which processing times are shown on the product page).
• Delivery times: Delivery usually takes 24-48 hours from dispatch (times may vary for islands or remote areas).
• Costs: Shipping is free for orders over € 69,00. For orders below this amount, the cost will be calculated at checkout.

The risk of loss or damage to the goods transfers to you when you take physical possession of the products. If the package shows visible damage upon delivery, we invite you to accept it "subject to inspection" or refuse it, and contact us immediately.

5. Right of Withdrawal and Returns

Under Article 52 of the Consumer Code, you have the right to withdraw from the contract within 14 days of receiving the products, without having to provide any reason, for all non-perishable goods (e.g., vases, accessories, preserved greenery, non-personalized favors).

However, your satisfaction is our priority. That is why we offer a special "Satisfied or Refunded" Guarantee for live plants in case of problems upon arrival.

For full details on how to make a return, exclusions, and our special guarantee, please see our complete Refund and Return Policy.

6. Legal Guarantee of Conformity

All non-perishable products sold on our website are covered by the 24-month Legal Warranty for conformity defects, pursuant to Articles 128 et seq. of the Consumer Code. If you receive a defective product or one that does not conform to its description, you are entitled to have the product brought into conformity by repair or replacement, at no cost to you.

The warranty does not cover damage caused by improper use, neglect, or normal wear and tear. For live plants, as perishable goods, the warranty applies to the condition in which the product is delivered (see our "Satisfied or Refunded" Guarantee).

7. Limitation of Liability

I Giardini di Giulia S.r.l. is committed to taking the utmost care in selecting, packaging, and shipping products. However, we cannot be held responsible for service disruptions or delays caused by force majeure (e.g., strikes, extreme weather events, pandemics) or courier service disruptions that prevent us from fulfilling the order within the expected timeframe.

Under no circumstances shall our liability exceed the total value of the order placed by the customer.

8. Intellectual Property

All content on the website igiardinidigiulia.live, including text, photographs, graphics, logos, trademarks, videos, and layouts, are the exclusive property of I Giardini di Giulia S.r.l. or their respective owners, and are protected by copyright and intellectual property laws.

Any unauthorized reproduction, modification, distribution, or use of this content without our prior written consent is strictly prohibited.

9. Privacy and Personal Data Processing

Protecting your privacy is essential to us. Your personal data is collected and processed in full compliance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation, solely to manage your orders and provide you with the best possible service.

To learn more about how we handle your data, please read our Privacy Policy.

10. Applicable Law, Competent Court, and ODR

These Terms and Conditions are governed by Italian law. For any dispute relating to the validity, interpretation, or performance of these contracts:

• If you are a Consumer: the mandatory territorial jurisdiction lies with the court in the place where you reside or are domiciled, provided it is within Italian territory.
• If you are a Business Customer (with a VAT number): the exclusively competent court is the Court of Trani.

We would also like to inform you that the European Commission provides an online dispute resolution platform for out-of-court dispute resolution (ODR platform), accessible at http://ec.europa.eu/consumers/odr.

11. Changes to the Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time to comply with new legal requirements or improve our services. Changes will take effect as soon as they are published on this page. Orders already placed will be subject to the terms in force when the contract was concluded.

We're here for you

Have any doubts or questions about our Terms and Conditions? Our team is always here to help. Write to us at info@igiardinidigiulia.live or call us at +39 080 908 0109. Your peace of mind is our priority.